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Blossom Care Australia
Individualized Attention
Your feedback allows us to supply you with high-quality services continually. We will actively seek input from you. Feedback may be through email via info@blossomcareaustralia.org or conversations with you by calling 1300 268 941.
You always have the right to expect the best possible standard of service from us, and we will treat any concern or complaint as a serious issue. No matter what happens, our staff members are not allowed to react badly to your complaint; this means they are not allowed to retaliate or hurt you in any way.
You, as a participant, can make a complaint if you are not happy with a staff member or the services offered. Several people may be able to raise a concern or make a complaint on your behalf.
Once a complaint has been received, a staff member at Blossom Care Australia will be appointed to investigate and find a resolution to the complaint. The Director will write a letter to you to let you know that the complaint has been received. This letter will give you a date by which Blossom Care Australia expects to have the complaint resolved.
The complaint will then be investigated, and a plan to resolve it will be developed. You will be told about this plan and will be able to tell us what you are feeling about it. You can let us know if you are happy, if you no longer have a complaint or that you are not satisfied with the outcome.
If you are not happy with the response from Blossom Care Australia about your complaint, you can take it to another agency such as:
OMBUDSMAN – DISABILITY SERVICES
Commonwealth Ombudsman
Telephone: 1300 362 072
Email: ombudsman@ombudsman.gov.au
Website: ombudsman.gov.au
NDIS Complaints
Email: feedback@ndis.gov.au or
Telephone: 1800 800 110.
Complete an online intake form